A number of white-papers and studies have been developed over the years. Click on the link to view the table of contents of the white papers or study report. For more information please contact the webmaster via email

• Voice over IP
• Vendor Softswitches
• Generic Framing Protocol
• Overview of xDSL
• Enterprise Service Level Agreements (Volume 4 of Telemanagement Forum SLA Handbook)

As a common part of client assignments, predictions of market directions are often asked for. Here are some predictions made in 1999, as the ability to predict can only be judged with hindsight.